PRIVACY POLICY — Tiny Cactii
Owned & Operated by Anubhav Duarah [ CEO & FOUNDER ]
Last updated on: 24‑11‑25
1. Purpose of this Policy
This Privacy Policy describes how Tiny Cactii (“we”, “us”, “our” or “Company”) collects, uses, discloses, stores, and protects your personal information when you browse, interact with, or purchase from our website and related services (“Platform”). By using the Platform, you consent to the practices described here.
2. Scope & Applicability
This Policy applies to personal data collected through:
- Our website and online storefront.
- Online orders and payment checkout pages.
- Email, WhatsApp, and contact forms used for support.
- Analytics, cookies, and tracking technologies used to improve our services.
- Any other digital interaction where Tiny Cactii is the primary service provider.
This Policy does not govern third‑party websites, apps, or services that may be linked from our Platform. Their privacy practices are controlled by their own policies.
3. Information We Collect
We collect only the information necessary to process your orders, improve our service, and comply with legal requirements.
3.1 Personally Identifiable Information (PII)
- Full name.
- Email address.
- Phone number / WhatsApp number.
- Shipping and billing addresses.
- Payment‑related details routed via secure gateways (we do not store full card or UPI credentials).
3.2 Transaction & Order Data
- Products added to cart and purchased.
- Order IDs, dates, and timestamps.
- Chosen delivery options and instructions.
- Support or complaint history related to orders.
3.3 Device & Technical Data
- IP address and approximate IP‑based location.
- Browser type and version.
- Device type and operating system.
- Pages visited, time spent, and click patterns.
- Referring URLs and basic analytics metrics.
3.4 Communication Records
- Emails exchanged with our support or info addresses.
- WhatsApp chats with our official business number.
- Messages submitted via website forms or chat widgets.
- Any feedback or reviews shared directly with Tiny Cactii.
4. Legal Basis for Processing
Depending on the context, we process your data on one or more of the following bases:
- Performance of contract – to process, deliver, and support your orders.
- Legitimate interests – to improve the Platform, prevent fraud, and secure our systems.
- Consent – for optional activities such as marketing communication.
- Legal obligations – to maintain records required by tax, accounting, or regulatory authorities.
5. How We Use Your Information
- To create and manage your orders and shipments.
- To send order confirmations, tracking updates, and service notifications.
- To respond to queries, complaints, and support requests.
- To remember your preferences and make the website easier to use.
- To analyse usage patterns and improve our catalogue, packaging, and user experience.
- To detect, investigate, and prevent fraud or misuse of the Platform.
- To share plant‑care tips, offers, or updates where you have opted in to receive marketing.
6. Disclosure & Sharing of Information
We do not sell or rent your personal data. We share information only where necessary and with safeguards in place.
6.1 Service Providers & Partners
- Payment gateways and processors for secure transactions.
- Courier and logistics partners for shipping your orders.
- Email, SMS, and WhatsApp providers for order and service updates.
- Hosting, security, and technical vendors who help us run the Platform.
- Analytics tools that help us understand website performance and usage trends.
6.2 Legal & Compliance
- Government authorities, regulators, or law‑enforcement agencies when required by law.
- Entities involved in fraud detection, dispute resolution, or legal proceedings, where necessary.
7. Cookies, Pixels & Similar Technologies
We use cookies and similar tools to make the website function smoothly and to understand how it is used.
- Maintain login sessions and cart items.
- Remember basic preferences (such as language or region).
- Measure traffic, popular pages, and navigation flows.
- Support remarketing or personalised recommendations where enabled.
You may control cookies through your browser settings; however, disabling essential cookies may affect some website features.
8. Data Security
We take reasonable technical and organisational measures to safeguard your data, including:
- Using HTTPS/SSL encryption on our website.
- Restricting access to personal data to authorised personnel only.
- Working with reputed payment gateways that comply with industry security standards.
- Using firewalls, malware protection, and routine security checks where appropriate.
No system is completely immune, but we aim to keep your information protected with care and up‑to‑date practices.
9. Data Retention
We retain your information only for as long as necessary for the purposes outlined in this Policy, including:
- Fulfilling orders and handling after‑sales support.
- Meeting legal, accounting, and tax requirements.
- Maintaining records for fraud prevention and security.
- Improving services through aggregated, anonymised analytics.
10. Your Rights & Choices
Subject to applicable law, you may have the right to:
- Request access to the personal data we hold about you.
- Ask for corrections if your details are inaccurate or incomplete.
- Request deletion of certain data, where retention is not legally required.
- Object to or restrict specific types of processing in certain situations.
- Withdraw consent for marketing communication at any time.
- Request a basic export of key personal details in a readable format, where feasible.
To exercise these rights, you can contact us at: tinycactiiii@gmail.com. We may need to verify your identity before acting on your request.
11. Children’s Privacy
Tiny Cactii does not knowingly collect personal information from children under 13 years of age. If you believe a child has provided data to us, please write to us so we can review and, where appropriate, delete such information.
12. International Users
Our operations and primary data processing are based in India. By accessing the Platform from outside India, you understand and consent that your data may be transferred to, stored in, and processed within India under Indian laws.
13. Third‑Party Links
Our website may contain links to external sites (for example, courier tracking pages, social media, or blogs). We are not responsible for the privacy practices, content, or policies of these third‑party sites and recommend reviewing their privacy notices separately.
14. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. When we do, the “Last updated” date at the top of the page will change. Continued use of the Platform after such updates will be treated as acceptance of the revised Policy.
15. Acceptance of this Policy
By using our website, placing an order, or interacting with Tiny Cactii through any supported channel, you confirm that you have read, understood, and agreed to this Privacy Policy, which is framed in line with applicable Indian data‑protection principles.
16. Contact & Queries
Tiny Cactii
Email: tinycactiiii@gmail.com
WhatsApp: +91 6900528070
PRIVACY POLICY — Tiny Cactii
Owned & Operated by Anubhav Duarah [ CEO & FOUNDER ]
Last updated on: 24‑11‑25
1. Purpose of this Policy
This Privacy Policy describes how Tiny Cactii (“we”, “us”, “our” or “Company”) collects, uses, discloses, stores, and protects your personal information when you browse, interact with, or purchase from our website and related services (“Platform”). By using the Platform, you consent to the practices described here.
2. Scope & Applicability
This Policy applies to personal data collected through:
- Our website and online storefront.
- Online orders and payment checkout pages.
- Email, WhatsApp, and contact forms used for support.
- Analytics, cookies, and tracking technologies used to improve our services.
- Any other digital interaction where Tiny Cactii is the primary service provider.
This Policy does not govern third‑party websites, apps, or services that may be linked from our Platform. Their privacy practices are controlled by their own policies.
3. Information We Collect
We collect only the information necessary to process your orders, improve our service, and comply with legal requirements.
3.1 Personally Identifiable Information (PII)
- Full name.
- Email address.
- Phone number / WhatsApp number.
- Shipping and billing addresses.
- Payment‑related details routed via secure gateways (we do not store full card or UPI credentials).
3.2 Transaction & Order Data
- Products added to cart and purchased.
- Order IDs, dates, and timestamps.
- Chosen delivery options and instructions.
- Support or complaint history related to orders.
3.3 Device & Technical Data
- IP address and approximate IP‑based location.
- Browser type and version.
- Device type and operating system.
- Pages visited, time spent, and click patterns.
- Referring URLs and basic analytics metrics.
3.4 Communication Records
- Emails exchanged with our support or info addresses.
- WhatsApp chats with our official business number.
- Messages submitted via website forms or chat widgets.
- Any feedback or reviews shared directly with Tiny Cactii.
4. Legal Basis for Processing
Depending on the context, we process your data on one or more of the following bases:
- Performance of contract – to process, deliver, and support your orders.
- Legitimate interests – to improve the Platform, prevent fraud, and secure our systems.
- Consent – for optional activities such as marketing communication.
- Legal obligations – to maintain records required by tax, accounting, or regulatory authorities.
5. How We Use Your Information
- To create and manage your orders and shipments.
- To send order confirmations, tracking updates, and service notifications.
- To respond to queries, complaints, and support requests.
- To remember your preferences and make the website easier to use.
- To analyse usage patterns and improve our catalogue, packaging, and user experience.
- To detect, investigate, and prevent fraud or misuse of the Platform.
- To share plant‑care tips, offers, or updates where you have opted in to receive marketing.
6. Disclosure & Sharing of Information
We do not sell or rent your personal data. We share information only where necessary and with safeguards in place.
6.1 Service Providers & Partners
- Payment gateways and processors for secure transactions.
- Courier and logistics partners for shipping your orders.
- Email, SMS, and WhatsApp providers for order and service updates.
- Hosting, security, and technical vendors who help us run the Platform.
- Analytics tools that help us understand website performance and usage trends.
6.2 Legal & Compliance
- Government authorities, regulators, or law‑enforcement agencies when required by law.
- Entities involved in fraud detection, dispute resolution, or legal proceedings, where necessary.
7. Cookies, Pixels & Similar Technologies
We use cookies and similar tools to make the website function smoothly and to understand how it is used.
- Maintain login sessions and cart items.
- Remember basic preferences (such as language or region).
- Measure traffic, popular pages, and navigation flows.
- Support remarketing or personalised recommendations where enabled.
You may control cookies through your browser settings; however, disabling essential cookies may affect some website features.
8. Data Security
We take reasonable technical and organisational measures to safeguard your data, including:
- Using HTTPS/SSL encryption on our website.
- Restricting access to personal data to authorised personnel only.
- Working with reputed payment gateways that comply with industry security standards.
- Using firewalls, malware protection, and routine security checks where appropriate.
No system is completely immune, but we aim to keep your information protected with care and up‑to‑date practices.
9. Data Retention
We retain your information only for as long as necessary for the purposes outlined in this Policy, including:
- Fulfilling orders and handling after‑sales support.
- Meeting legal, accounting, and tax requirements.
- Maintaining records for fraud prevention and security.
- Improving services through aggregated, anonymised analytics.
10. Your Rights & Choices
Subject to applicable law, you may have the right to:
- Request access to the personal data we hold about you.
- Ask for corrections if your details are inaccurate or incomplete.
- Request deletion of certain data, where retention is not legally required.
- Object to or restrict specific types of processing in certain situations.
- Withdraw consent for marketing communication at any time.
- Request a basic export of key personal details in a readable format, where feasible.
To exercise these rights, you can contact us at: tinycactiiii@gmail.com. We may need to verify your identity before acting on your request.
11. Children’s Privacy
Tiny Cactii does not knowingly collect personal information from children under 13 years of age. If you believe a child has provided data to us, please write to us so we can review and, where appropriate, delete such information.
12. International Users
Our operations and primary data processing are based in India. By accessing the Platform from outside India, you understand and consent that your data may be transferred to, stored in, and processed within India under Indian laws.
13. Third‑Party Links
Our website may contain links to external sites (for example, courier tracking pages, social media, or blogs). We are not responsible for the privacy practices, content, or policies of these third‑party sites and recommend reviewing their privacy notices separately.
14. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. When we do, the “Last updated” date at the top of the page will change. Continued use of the Platform after such updates will be treated as acceptance of the revised Policy.
15. Acceptance of this Policy
By using our website, placing an order, or interacting with Tiny Cactii through any supported channel, you confirm that you have read, understood, and agreed to this Privacy Policy, which is framed in line with applicable Indian data‑protection principles.
16. Contact & Queries
Tiny Cactii
Email: tinycactiiii@gmail.com
WhatsApp: +91 6900528070
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