Through Our Website Shop – Visit our online store tinycactii.odoo.com to browse and purchase directly.
OR
DM Us on Instagram (@tinycactii ) – Send us a message with the plant(s) you want, and we’ll guide you through the ordering process.
We take great care in packaging, but if your plant is damaged in transit, send us an uncut video and a photo within 48 hours of delivery, and we’ll assist you with a replacement or refund whatever possible upon investigation into the matter!
Orders usually take 5-10 days to reach you, depending on your location and courier services.
Yes! We can create custom plant arrangements for gifts, home decor, or special events. DM us on Instagram or contact us via Email ✉️ - tinycactiiii@gmail.com to discuss your preferences.
Unfortunately, we do not accept returns or exchanges due to the perishable nature of plants. However, if your plant arrives damaged, please contact us within 48 hours with an uncut video and a photos for assistance.
We currently ship only through India Post to ensure reliable and affordable delivery across India. Shipping charges vary based on location. Once your order is shipped via India Post, we’ll provide you with a tracking number. You can track your order by entering your tracking number in the "Track My Order" section on our website. It will redirect you to the India Post website, where you can check the real-time status of your shipment.
Expert Gardening Advice
Visit our nursery to explore our wide range of plants, including flowers, shrubs, trees, and succulents. Our knowledgeable staff is always ready to assist you in selecting the perfect plants for your garden.
Wide Variety of Plants
The diversity of plants, from vibrant flowering species to resilient ferns and cacti, plays a crucial role in maintaining ecological balance and supporting life on Earth. However, this rich variety faces threats from habitat destruction and climate change, highlighting the urgent need for conservation efforts.
Eco-Friendly Practices
Eco-friendly practices involve adopting sustainable habits like reducing waste, conserving energy, and supporting local products to minimize environmental impact
Services & FAQ Policy — Tiny Cactii
Services & FAQ Policy
Tiny Cactii — Owned & Operated by Anubhav Duarah [ CEO & FOUNDER ]
Live Plants & CactiService TransparencyIndia‑based customers
Tiny Cactii is built on simple promises: honest plants, careful packaging, clear policies, and support that actually listens.
This page explains how our services work and answers the questions we are asked most often.
SERVICES POLICY
1. Preamble
This Services Policy (“Policy”) governs the relationship between you (“User” or “Customer”) and Tiny Cactii, owned and operated by Anubhav Duarah. It explains how we provide our services, what you can expect from us, and what we expect from you in return.
By browsing our catalogue, placing an order, or contacting us through any official channel, you agree to be bound by this Policy alongside our Terms & Conditions and Privacy Policy.
This Policy is designed in alignment with Indian laws, including:
Consumer Protection Act, 2019
Information Technology Act, 2000 and applicable Rules
IT Rules 2011 & 2021
Indian Contract Act, 1872
2. Key Definitions
Company – Tiny Cactii, owned by Anubhav Duarah.
User / Customer – Any person visiting or placing an order on the Platform.
Products – Live plants, cacti, succulents, pots, and related accessories listed for sale.
Order – A confirmed purchase placed through our website or authorised channel.
Service – Activities such as plant selection, packaging, dispatch, delivery coordination, and customer support.
Transit Damage – Physical damage to Products occurring while in the custody of the courier.
Resolution – Remedy offered by Tiny Cactii under the Transit Damage policy.
Grievance Officer – Person designated under IT Rules 2021 to handle user complaints.
3. Scope of Services
Retail sale of live plants and allied products.
Processing, packing, and dispatching customer orders.
Partnering with third‑party logistics for pan‑India delivery where serviceable.
Providing after‑sales support via email and WhatsApp.
Assessing and resolving eligible transit‑damage complaints.
Sharing basic plant‑care guidance and educational content.
4. Our Service Obligations
4.1 Product Quality
We ship only live, reasonably healthy plants fit for travel at the time of dispatch.
Product photos and descriptions aim to be realistic; however, natural variation in size, shape, and colour is expected.
Plants are potted or packed in a suitable growing medium appropriate to their type.
4.2 Order Handling
An order is queued for processing once payment is successfully received.
Orders are prepared and dispatched in a logical sequence; express prioritisation is not guaranteed unless clearly mentioned.
We share dispatch confirmations and, wherever available, tracking details.
4.3 Packaging Standards
Use of cushioning to protect stems, roots, and pots.
Soil and root protection to reduce spillage and shock.
Stabilisation of plants inside boxes to limit movement in transit.
Sturdy outer cartons suitable for shipping live plants.
4.4 Delivery via Logistics Partners
We work with third‑party couriers and India Post for deliveries. Estimated timelines shown on the website are indicative only and may vary based on route, weather, and operational factors of the courier.
5. User Responsibilities
Provide complete and accurate name, address, landmark, and phone number.
Monitor tracking updates and coordinate with the courier for local delivery issues where required.
Record a single, clear, uncut unboxing video from opening the outer parcel until the plants are fully removed, in case a transit‑damage claim is later needed.
Report any eligible transit damage within 48 hours of delivery along with video and photos.
Provide appropriate care (light, water, ventilation) immediately after delivery as per basic plant‑care guidelines.
6. Order Processing & Cancellations
6.1 Order Acceptance
Order acceptance is subject to successful payment, product availability, accurate address details, and serviceability of your PIN code. We reserve the right to decline or cancel orders that do not meet these conditions.
6.2 User‑Initiated Cancellation
Because plants are live and perishable, cancellations after order placement are generally not allowed. In rare cases where an order has not yet entered processing, a request may be considered at our discretion and may be subject to payment‑gateway or handling fees.
6.3 Company‑Initiated Cancellation
Product out of stock or found unfit for dispatch.
Payment failure, reversal, or suspected fraudulent activity.
Incorrect, incomplete, or unverifiable address / contact details.
Unserviceable or restricted delivery location.
In such situations, we may cancel the order and process a refund for the amount received for that order, following our standard timelines.
7. Delivery, Risk & Uncollected Parcels
Delivery dates are best‑effort estimates; we do not guarantee exact arrival days.
Risk in the Products passes to you once the shipment is handed over to the courier, subject to Transit Damage policy for eligible cases.
If a parcel is repeatedly undelivered, refused, or not collected, plants may perish in transit. Such orders are not eligible for free replacement or reshipment.
8. Transit Damage Resolution
8.1 Eligible Damage
Severe breakage where the main plant body is snapped, crushed, or torn.
Rot or mush caused by clear mishandling or leakage during transit.
Completely uprooted plants with irrecoverable root damage on arrival.
8.2 Non‑Eligible Situations
Minor bends, leaning, or a few broken leaves/spines.
Some soil displacement inside the box.
Normal variation in colour, size, fullness, or growth pattern.
Damage caused after unboxing or due to delayed unboxing.
8.3 Evidence Required
One continuous, uncut unboxing video starting from unopened parcel to full plant reveal.
Clear photos of the damaged area and packaging.
Order ID, name, and delivery date.
8.4 Resolution Options
Replacement of the plant (where the same or similar product is available).
Store credit of an appropriate amount.
Discount coupon for use in a future order.
The type of resolution offered is decided on a case‑by‑case basis at the Company’s discretion.
9. Service Limitations
No long‑term survival or growth guarantee once plants are delivered in live condition.
No liability for incorrect care (over‑watering, under‑watering, wrong light, pests, etc.).
No control over courier‑side operational delays, strikes, or route changes.
10. Pricing, Payments & Fraud
All prices are in INR and may be changed, corrected, or updated without prior notice.
Invoices or receipts are provided electronically.
Suspicious activity, repeated false claims, or payment disputes without valid reason may lead to account suspension and refusal of future service.
11. Intellectual Property
All photographs, descriptions, graphics, and written content on the Services & FAQ pages are the intellectual property of Tiny Cactii, owned by Anubhav Duarah, and may not be copied or reused without written permission.
12. Prohibited Conduct
Submitting fabricated or edited unboxing videos or photos.
Misusing offers, discounts, or referral systems.
Uploading malicious code, attempting to hack, or disrupting the Platform.
13. Limitation of Liability
To the maximum extent permitted by law, Tiny Cactii’s liability for any claim relating to a specific order will not exceed the total amount paid for that order.
14. Policy Changes & Compliance
This Services Policy may be updated periodically. Material changes will be reflected on this page, and continued use of the Platform after such updates will be treated as acceptance. The Policy operates under applicable Indian consumer and IT laws.
15. Governing Law & Jurisdiction
This Policy is governed by the laws of India. Subject to applicable law, any disputes shall fall under the jurisdiction of the competent courts in Assam, India.
Browse the catalogue, add your favourite plants to the cart, fill in your address, and complete payment at checkout. You will receive an order confirmation on screen and via email/WhatsApp.
Yes, we ship to most serviceable PIN codes through our courier partners and India Post. If your location is not serviceable, we will inform you and process a refund for that order.
Each plant is cushioned, stabilised, and packed in a sturdy carton. Soil is secured, stems are supported, and the box is labelled to minimise mishandling during transit.
No fixed survival guarantee is possible for live plants, because health after delivery depends on light, water, temperature, and care at your end. However, we dispatch only healthy plants and share basic care guidance.
Replacements or store credits are considered only for valid transit‑damage cases reported within 48 hours of delivery with an uncut unboxing video and photos. Minor cosmetic issues are not eligible.
The unboxing video clearly shows the condition of the parcel at the exact moment you open it. This protects both the customer and Tiny Cactii and keeps the damage‑claim process transparent and fair.
Generally, no. Plants are prepared and packed soon after ordering, so cancellations or modifications are usually not possible. In rare cases, you may contact us quickly and we will see if the order has not yet entered processing.
Short delays are common in logistics due to routes, weather, or operational loads. Please continue tracking your parcel; if it appears stuck for an unusual period, contact us with your order ID and we will help follow up with the courier.
Yes. You can reach us via email or WhatsApp with photos of your plant and setup. We are happy to suggest simple adjustments for light, watering, and placement so your new plant can settle well.
Every plant is unique. Natural differences in number of leaves, colour intensity, or overall fullness are normal. Product photos represent the typical look, not a cloned specimen.
No, returns are not accepted for live plants once delivered, as they cannot be safely restocked or resold after leaving controlled nursery conditions.
Services & FAQ Policy — Tiny Cactii
Services & FAQ Policy
Tiny Cactii — Owned & Operated by Anubhav Duarah [ CEO & FOUNDER ]
Live Plants & CactiService TransparencyIndia‑based customers
Tiny Cactii is built on simple promises: honest plants, careful packaging, clear policies, and support that actually listens.
This page explains how our services work and answers the questions we are asked most often.
SERVICES POLICY
1. Preamble
This Services Policy (“Policy”) governs the relationship between you (“User” or “Customer”) and Tiny Cactii, owned and operated by Anubhav Duarah. It explains how we provide our services, what you can expect from us, and what we expect from you in return.
By browsing our catalogue, placing an order, or contacting us through any official channel, you agree to be bound by this Policy alongside our Terms & Conditions and Privacy Policy.
This Policy is designed in alignment with Indian laws, including:
Consumer Protection Act, 2019
Information Technology Act, 2000 and applicable Rules
IT Rules 2011 & 2021
Indian Contract Act, 1872
2. Key Definitions
Company – Tiny Cactii, owned by Anubhav Duarah.
User / Customer – Any person visiting or placing an order on the Platform.
Products – Live plants, cacti, succulents, pots, and related accessories listed for sale.
Order – A confirmed purchase placed through our website or authorised channel.
Service – Activities such as plant selection, packaging, dispatch, delivery coordination, and customer support.
Transit Damage – Physical damage to Products occurring while in the custody of the courier.
Resolution – Remedy offered by Tiny Cactii under the Transit Damage policy.
Grievance Officer – Person designated under IT Rules 2021 to handle user complaints.
3. Scope of Services
Retail sale of live plants and allied products.
Processing, packing, and dispatching customer orders.
Partnering with third‑party logistics for pan‑India delivery where serviceable.
Providing after‑sales support via email and WhatsApp.
Assessing and resolving eligible transit‑damage complaints.
Sharing basic plant‑care guidance and educational content.
4. Our Service Obligations
4.1 Product Quality
We ship only live, reasonably healthy plants fit for travel at the time of dispatch.
Product photos and descriptions aim to be realistic; however, natural variation in size, shape, and colour is expected.
Plants are potted or packed in a suitable growing medium appropriate to their type.
4.2 Order Handling
An order is queued for processing once payment is successfully received.
Orders are prepared and dispatched in a logical sequence; express prioritisation is not guaranteed unless clearly mentioned.
We share dispatch confirmations and, wherever available, tracking details.
4.3 Packaging Standards
Use of cushioning to protect stems, roots, and pots.
Soil and root protection to reduce spillage and shock.
Stabilisation of plants inside boxes to limit movement in transit.
Sturdy outer cartons suitable for shipping live plants.
4.4 Delivery via Logistics Partners
We work with third‑party couriers and India Post for deliveries. Estimated timelines shown on the website are indicative only and may vary based on route, weather, and operational factors of the courier.
5. User Responsibilities
Provide complete and accurate name, address, landmark, and phone number.
Monitor tracking updates and coordinate with the courier for local delivery issues where required.
Record a single, clear, uncut unboxing video from opening the outer parcel until the plants are fully removed, in case a transit‑damage claim is later needed.
Report any eligible transit damage within 48 hours of delivery along with video and photos.
Provide appropriate care (light, water, ventilation) immediately after delivery as per basic plant‑care guidelines.
6. Order Processing & Cancellations
6.1 Order Acceptance
Order acceptance is subject to successful payment, product availability, accurate address details, and serviceability of your PIN code. We reserve the right to decline or cancel orders that do not meet these conditions.
6.2 User‑Initiated Cancellation
Because plants are live and perishable, cancellations after order placement are generally not allowed. In rare cases where an order has not yet entered processing, a request may be considered at our discretion and may be subject to payment‑gateway or handling fees.
6.3 Company‑Initiated Cancellation
Product out of stock or found unfit for dispatch.
Payment failure, reversal, or suspected fraudulent activity.
Incorrect, incomplete, or unverifiable address / contact details.
Unserviceable or restricted delivery location.
In such situations, we may cancel the order and process a refund for the amount received for that order, following our standard timelines.
7. Delivery, Risk & Uncollected Parcels
Delivery dates are best‑effort estimates; we do not guarantee exact arrival days.
Risk in the Products passes to you once the shipment is handed over to the courier, subject to Transit Damage policy for eligible cases.
If a parcel is repeatedly undelivered, refused, or not collected, plants may perish in transit. Such orders are not eligible for free replacement or reshipment.
8. Transit Damage Resolution
8.1 Eligible Damage
Severe breakage where the main plant body is snapped, crushed, or torn.
Rot or mush caused by clear mishandling or leakage during transit.
Completely uprooted plants with irrecoverable root damage on arrival.
8.2 Non‑Eligible Situations
Minor bends, leaning, or a few broken leaves/spines.
Some soil displacement inside the box.
Normal variation in colour, size, fullness, or growth pattern.
Damage caused after unboxing or due to delayed unboxing.
8.3 Evidence Required
One continuous, uncut unboxing video starting from unopened parcel to full plant reveal.
Clear photos of the damaged area and packaging.
Order ID, name, and delivery date.
8.4 Resolution Options
Replacement of the plant (where the same or similar product is available).
Store credit of an appropriate amount.
Discount coupon for use in a future order.
The type of resolution offered is decided on a case‑by‑case basis at the Company’s discretion.
9. Service Limitations
No long‑term survival or growth guarantee once plants are delivered in live condition.
No liability for incorrect care (over‑watering, under‑watering, wrong light, pests, etc.).
No control over courier‑side operational delays, strikes, or route changes.
10. Pricing, Payments & Fraud
All prices are in INR and may be changed, corrected, or updated without prior notice.
Invoices or receipts are provided electronically.
Suspicious activity, repeated false claims, or payment disputes without valid reason may lead to account suspension and refusal of future service.
11. Intellectual Property
All photographs, descriptions, graphics, and written content on the Services & FAQ pages are the intellectual property of Tiny Cactii, owned by Anubhav Duarah, and may not be copied or reused without written permission.
12. Prohibited Conduct
Submitting fabricated or edited unboxing videos or photos.
Misusing offers, discounts, or referral systems.
Uploading malicious code, attempting to hack, or disrupting the Platform.
13. Limitation of Liability
To the maximum extent permitted by law, Tiny Cactii’s liability for any claim relating to a specific order will not exceed the total amount paid for that order.
14. Policy Changes & Compliance
This Services Policy may be updated periodically. Material changes will be reflected on this page, and continued use of the Platform after such updates will be treated as acceptance. The Policy operates under applicable Indian consumer and IT laws.
15. Governing Law & Jurisdiction
This Policy is governed by the laws of India. Subject to applicable law, any disputes shall fall under the jurisdiction of the competent courts in Assam, India.
Browse the catalogue, add your favourite plants to the cart, fill in your address, and complete payment at checkout. You will receive an order confirmation on screen and via email/WhatsApp.
Yes, we ship to most serviceable PIN codes through our courier partners and India Post. If your location is not serviceable, we will inform you and process a refund for that order.
Each plant is cushioned, stabilised, and packed in a sturdy carton. Soil is secured, stems are supported, and the box is labelled to minimise mishandling during transit.
No fixed survival guarantee is possible for live plants, because health after delivery depends on light, water, temperature, and care at your end. However, we dispatch only healthy plants and share basic care guidance.
Replacements or store credits are considered only for valid transit‑damage cases reported within 48 hours of delivery with an uncut unboxing video and photos. Minor cosmetic issues are not eligible.
The unboxing video clearly shows the condition of the parcel at the exact moment you open it. This protects both the customer and Tiny Cactii and keeps the damage‑claim process transparent and fair.
Generally, no. Plants are prepared and packed soon after ordering, so cancellations or modifications are usually not possible. In rare cases, you may contact us quickly and we will see if the order has not yet entered processing.
Short delays are common in logistics due to routes, weather, or operational loads. Please continue tracking your parcel; if it appears stuck for an unusual period, contact us with your order ID and we will help follow up with the courier.
Yes. You can reach us via email or WhatsApp with photos of your plant and setup. We are happy to suggest simple adjustments for light, watering, and placement so your new plant can settle well.
Every plant is unique. Natural differences in number of leaves, colour intensity, or overall fullness are normal. Product photos represent the typical look, not a cloned specimen.
No, returns are not accepted for live plants once delivered, as they cannot be safely restocked or resold after leaving controlled nursery conditions.
" Bringing nature to your space with love and care handpicked, healthy plants delivered to your doorstep !"
Anubhav Duarah Founder & CEO of Tiny Cactii Nursery
Contact Us
We'd love to hear from you! Whether you have questions, feedback, or need support, our team is here to help. Simply fill out the form below, and we aim to respond to all inquiries within 24 hours. Thank you for getting in touch!
tinycactii@gmail.com
+91 6900528070
Assam, India
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